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FAQ
Frequently Asked Questions
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Is Aeneon a Company? |
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Aeneon is the channel brand of Qimonda AG, one of the world’s leading memory suppliers. Aeneon memory products include DRAM for desktop PC, notebook and server applications, as well as Flash memory products (cards and USB drives). Aeneon products target the channel and retail segments.
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Where do I get information about the Qimonda AG? |
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Qimonda websites are accessible via www.qimonda.com.
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What are the differences between the Qimonda and Aeneon brands? |
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a) The Aeneon market brand is Qimonda’s channel brand.
b) The Qimonda market brand is Qimonda’s OEM brand.
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What does the “AENEON by Qimonda” brand stand for? |
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Best Channel Products:
1 Channel products from a leading memory manufacturer
2 Original-brand product quality
3 A broad portfolio of memory products
4 Leading in performance and innovation, early availability of new features
Best Channel Services:
5 System compatibility or Motherboard compatibility search tools
6 Technical support for end-customers (multilingual hotline)
7 Marketing programs/support (marketing funds, product info, sales support material)
8 Competitive warranty
9 Retail packaging compliant with local requirements
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What product portfolio do you offer under the Aeneon brand? |
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We offer memory products that are requested by the channel and retail markets. In terms of DRAM products, the main business is standard modules for the PC and server segments. The Flash-based product portfolio currently consists of cards and USB drives. Other products may be added later.
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Are Aeneon products RoHS-compliant? |
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Yes, all lead (PB)-free Aeneon memory modules are in compliance with Directive 2002/95/EC of the European Parliament and of the Council of January 27, 2003 regarding the restricted use of certain hazardous substances in electrical and electronic equipment (see “RoHS Directive”). Additional information can be found in the Download section.
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Are Aeneon products CE-compliant? |
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Yes, Aeneon memory modules are in compliance with EU Council Directive 89/336/ECC. Additional information can be found in the Download section.
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Are Aeneon products ISO-certified? |
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Yes, Aeneon memory modules are certified under ISO 9001. Additional information can be found in the Download section.
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May I buy Aeneon products directly with Qimonda? |
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European end customers can buy Aeneon products via the Aeneon Online shop (shop.aeneon.com) or via an extensive network of resellers. Business customers (resellers, system integrators) can purchase Aeneon products via our network of distribution partners. Please see the “Where to Buy” section.
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My application doesn’t work with my Aeneon memory. |
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Aeneon memory devices are designed and manufactured to meet or exceed all industry standards.
1 Be sure you’ve followed all the instructions for correct assembly of the module(s);
2 Confirm that your hardware supports the memory module type. This info can be found within your hardware documentation;
3 Confirm that your hardware configuration is correct (the default setting works fine).
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I want to upgrade my PC. Which Aeneon module should I buy? |
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Refer to your PC manual to learn which module type is supported by your PC or the motherboard. There are different memory types (such as DDR and DDR2) and module formats for different applications (such as unbuffered DIMMs, registered DIMMs and small-outline DIMMs). A PC operates with unbuffered DIMMs and a notebook works with small-outline DIMMs. Registered DIMMs are built for servers but usually don’t operate in PCs. Please visit the Aeneon website and select your motherboard within the Memory Configurator tool: If your motherboard or system is covered in our database, you’ll get a suggestion about which modules you can buy and use in the system.
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I’ve upgraded my PC to 1Gbyte, but now my Windows 98 OS doesn’t work. |
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Windows 98 and older operating systems are limited in regard to upgrade memory, and Windows 98 doesn’t allow an upgrade to 1GB main memory. Check the user manual of your PC or motherboard for information on upgrade possibilities. Please consider upgrading the version of your operating system.
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How do I set my BIOS to obtain maximum performance? |
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Every Aeneon memory module is equipped with an additional EEPROM memory chip. This chip contains all the information that BIOS requests in order to optimally adjust the chipset register to the memory. If you want to manually configure the BIOS to use different configuration, please refer to the BIOS documentation and the memory module datasheet. Be aware that a memory configuration different from the one specified in the datasheet can generate system instability.
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I’ve bought Aeneon Xtune overclocking memory modules but the system doesn’t recognize the overclocking configuration. |
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The Xtune family of memory modules supports two modes: STANDARD and Overclocking. Xtune also supports the EPP feature (Enhanced Performance Profile, supported mainly by the NVIDIA chipset based motherboards) for automatic overclocking configuration.
1 If EPP is supported by your motherboard, be sure the EPP feature is enabled in the BIOS settings (refer to your motherboard documentation).
2 Be certain you have the most recent BIOS revision on your motherboard (visit your motherboard vendor website).
3 If the EPP feature isn’t supported by your motherboard, proceed to the manual BIOS configuration (refer to your motherboard documentation).
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Please note:
The information herein is given to describe certain components and should not be considered a guarantee of characteristics. We reserve the right to terms of delivery and changes in technical specifications.
We hereby disclaim any and all warranties, including but not limited to warranties of non-infringement regarding the circuits, descriptions and charts herein referenced.
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